Digital continues to have a profound effect on the world. The way we live, the way we work and the way we relate to one another is changing faster than ever as a result of digital technologies, processes and capabilities.

The UK’s huge unemployment crisis is just beginning, and it is becoming clear that young people are going to be hugely impacted.

In this monthly podcast series, we explore the changing trajectories across education, skills and employment.

Innovation isn’t working. At least, the old style of innovation isn’t. It can’t be – look at the number of established, iconic brands that have fallen foul of disruption over the past few years.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

World Youth Skills Day (15th July) comes as youth unemployment is soaring due to the Covid-19 pandemic.

Customer Experience Director Charlie Whitworth reflects on the latest Customer Satisfaction Index and how Covid-19 has thrown the human factor into sharp relief.

These turbulent times might not look like the best time to invest in your workforce: an uncertain economic future paired with unpredictable future skills needs make it a risk that may not seem worth taking.

The overly optimistic amongst us may be thinking that returning to conventional working will be easy. But the situation we’re in, truly is unprecedented.

Perhaps surprisingly, a huge number of companies have adapted to the changes necessitated by the threat of Covid-19 and have recognised some of the benefits of a flexible workforce.