Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.