Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Capita plc has today announced their 2019 half-year results.

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

Capita Chief Executive Officer, Jon Lewis, has announced Capita plc’s Full Year Results 2022.

A year of significant change with the transformation of Capita now complete: we have established a platform to drive
sustainable improving financial performance whilst continuing to strengthen the balance sheet

Capita plc Half Year Results 2021