Critical infrastructure in the UK has been severely tested by the current pandemic. As life changed in an instant for many our service industries had to respond.

Capita's Wasif Afghan discusses six steps to unleash the true potential of cloud.

Ricky Alfred, Capita Customer Management’s Head of Responsible Business, reflects on the need to support vulnerable customers - and how organisations, customer service agents and Capita can all make a difference.

We’re proud to have partnered with Transport for London (TfL) for nearly a decade across multiple key operations, including the congestion charging scheme, the Ultra-Low Emission Zone and the Direct Vision Standard, jointly supporting better outcomes for citizens who visit, work and live in the capital.

Mobilising a resilient and responsive workforce in less than 2 weeks to ensure minimal disruption to customer services.

Our customer service innovation team is solving industry-specific problems through technology, analytics and process design.

Software-defined LANs enable centralised, secure network management with proactive monitoring and fault diagnostics.

Our experienced team of actuarial, communication and data experts support with data rectification requirements as a result of the McCloud public sector judgement.

Choosing the right learning partner is key to ensuring that learning is always aligned with wider business outcomes, whilst building the right learning culture and behaviours associated with a learning organisation.