The UK water utilities industry is under greater stress than at any other time in its history. Chris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.

You have a problem. Someone else has been talking to your customer. The likes of Amazon, Apple, Nordstorm – and the other gods of customer service have been educating your customer in what excellent looks and feels like.

Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.

The North has a proud industrial heritage, and now it has a huge opportunity to become a world class leader in the emerging clean energy sector.

To mitigate climate emergency, there is a global race to achieve carbon neutrality.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Patrick Cunningham, our Director of Building Control, explains why the UK needs more low-carbon homes to reach its net zero emissions target, and how stronger building regulations can help.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

When you picture the communities of the future what do you see?