As retail – and the role of tech within it – fast evolves, skill sets, training needs and career paths need to adapt at the same pace. In what skills must we invest to grow the retailers of tomorrow and make retail a career that attracts the very best?

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Capita employees have been recognised for their charitable giving with a silver Payroll Giving Quality Mark, for the second year running.

I recently took part in a session at the UK Finance Annual Mortgage Conference on technology in the mortgage space. In the first of two blogs, I’m going to explore how technology plays a big role in customers’ experience and their journeys by answering questions that came up during the session.

In the second of two blogs following on from a discussion on technology in the mortgage space at the UK Finance Annual Mortgage Conference, I’m exploring the challenges the industry is facing with adopting tech and how it could make better progress by answering more questions that came up during the session.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, which is modernising and transforming the Royal Navy and Royal Marines’ shore-based training has taken over the running of the Navy’s Maritime Composite Training System (MCTS) based at two Royal Navy locations - HMS Collingwood, Hampshire, and HMNB Devonport, Devon.

Could a ‘green’ mortgage be the way forward for homeowners who wish to make changes that will cut down on their energy bills, but who can’t afford the expensive building work?

Kathy Quashie, Chief Growth Officer, Aimie Chapple, CEO Of Capita Experience, and Eileen Lewis, Performance & Development Officer, have all been recognised in the Empower Ethnic Minority Role Model Lists.

Two years ago, following the murder of George Floyd and the resurgence of the Black Lives Matter movement, we, Capita, came together as people to listen to each other, and particularly to listen to the experience and pain of our Black colleagues.

Capita today announces that it has been appointed as HM Revenue and Customs’ (HMRC) new automation partner for the Automation Delivery Centre (ADC) contract.