When an emergency occurs, the public need to be able to call on dependable customer support. A specialist out-of-hours service could be the answer.

As we start to turn the corner in our campaign to beat back the pandemic in the UK, many people are thinking about the recovery and rebuilding of our nation.

Webinar: Building back better – but how?

As declared by Dr Dominique Hes in 2017, there is quite simply “no sustainability without community engagement”. The topic of how organisations bring their staff and customers ’with them’ on cultural and transformative journeys is never far away.

The global pandemic has highlighted how organisations in the UK have been able to successfully work together to continue providing the best patient care.

The complex and challenging nature of delivering public services at a local level has never been under more pressure. Public service integration – collaboration between different services within local government and with external partners across other sectors – can make a very real and significant difference.

We consider how local authorities can navigate the twin tasks of reformed local service provision and successful placemaking in the short and medium term.

Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.

While the introduction of Covid-19 vaccines is bringing much-needed hope after a very difficult year, it doesn’t mean the NHS will be back to normal any time soon.

The Government’s new planning White Paper has legal, social and practical implications for local councils, developers and residents.