We are currently in the midst of what is commonly referred to as the Fourth Industrial Revolution. This has seen a shift from the traditional engineered mechanical technologies of the 19th and early 20th centuries to digital technology and all the innovation this has engendered.

In policing and intelligence, decision-making is fraught with risk. Simply put, making the wrong choice is not an option and getting it right first time is imperative.

One thing we’ve all learned during the last year is how to deal with uncertainty and change.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Ian Elam, Business Development Director at Capita Customer Management, explains how data allows you to engage with your customers in a very personal way and reduce debt write-offs.

How can we build the societies of the future and what part will technology play?

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

As the NHS moves towards a population-based approach to service delivery, and healthcare systems shift away from acute care tariff-based payments, it’s crucial that we do not lose our focus on data quality.

Covid-19 deaths and infection rates continue to drop in most parts of the world, yet this is far from the end of the pandemic.

How you behave towards your vulnerable customers during the pandemic will be remembered. We explore how you can provide support efficiently and effectively, whilst safeguarding customer goodwill.