Each year, our programmes positively impact the lives of hundreds of thousands of people by enabling access to vital Government support.

Grants are an important tool for the government to fulfil a policy or public interest need. For many years they’ve been effectively disbursed to businesses, charities, communities and individuals.

From introducing automation to applying analytics to predict customer behaviour, we’re transforming telecoms, media and tech businesses from the inside out.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Our approach to debt collection is built on empathy, steering customers to the right payment outcomes whilst helping maintain your reputation for great customer service.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Find out how we’re helping to create significant procurement savings for Hertfordshire and West Essex ICS