You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

For many people, being released from prison can be a daunting prospect. According to UK charity Prison Reform Trust, a significant number of those entering the prison system suffer from mental health issues and learning disabilities, with up to 62% of offenders having a reading age of 11 or lower.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

We’re thrilled to support Young Enterprise’s Young Money Challenge for the second year running.

One of the perks of my job is working with great people from the UK employability industry.

As the country rebuilds after the effects of Covid -19, there’s increasing pressure on both the private and public sectors to do more to deliver positive results to communities that need it most.

Digital services have been progressing across every sector of society for the past decade.

Andrew Conroy, Property Director at Capita, explains how local authorities can structure property development partnerships to make sure that residents and local businesses are projects’ major beneficiaries

What is it that gets you out of bed in the morning? What is it that @Jack Parsons, CEO of the Youth Group, calls the ‘duvet flip’?
For many people, and especially young people, it’s the dream of running their own business – of taking a nugget of an idea, something they are passionate about, and making it real.