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Customer Service Avatars and how they help boost conversational self-service.
It’s about using digital as a tool to police better...
As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.
Yvette Wise, Retail Banking Lead at Capita, examines how retail banks can put customer expectations at the centre of innovation to accelerate growth.
How can we build the societies of the future and what part will technology play?