Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues

Good mental health and wellbeing mean different things to different people, and at Capita we want to make sure our employees have the support they need to figure out what it means to them.

Angela Knowles-Ellis, Head of Telephony at a Capita run contact centre in Darlington, explains how training from bereavement charity Winston’s Wish has helped staff deal with vulnerable customers during the pandemic.

Two years ago, following the murder of George Floyd and the resurgence of the Black Lives Matter movement, we, Capita, came together as people to listen to each other, and particularly to listen to the experience and pain of our Black colleagues.

For Neal Mankey, Director of Healthcare Practice at Veredus (part of Capita), being diagnosed with ADHD at age 41 has helped answer a lot of questions about his behaviours, feelings and emotions – and has changed life for the better.

Capita Local Public Services, together with Young Westminster Foundation and Westminster City Council, delivered the Digital Futures Project to tackle digital exclusion during the Covid-19 pandemic and associated lockdown from March 2020.

Chantal Free, Executive Officer of Capita’s People Solutions, explains how our Re-imagining HR survey shows that, while organisations are motivated to transform their models of working post-Covid, not all may fully plan for the challenges that lie ahead.