Digital Product Lead – Pensions (Member Portal/Member App)
Job ID: 10097654
Home-Based - GBR
Permanent
Work From Home
Home Based
We are looking for a Digital Product Lead that comes from a pensions or financial services background to join our growing team. This is an exciting opportunity as we launch new digital pensions products for one of our clients.
As the Digital Product Lead, you will be part of a wider team that is designing, delivering, and managing a new suite of digital experiences for our client. You will work with Digital Engagement Executives the client and Project/Programme Managers with your focus being on member engagement including the member portal and mobile member app.
The ideal candidate will be able to lead the strategy for member engagement towards the go live date and be focused on the users’ digital journey.
Job Description
What you will do:
- Work collaboratively with the wider Digital Product Solutions Team operating within Design standards and aligning strategies
- Providing the UX team, with projects and direction based on information gathered from operational teams, Members and stakeholders
- Analyse user feedback to help improve our digital products
- Develop business cases and user stories for new features
- Manage relationships between teams, partners, and customers.
- Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately.
- Drive key digital initiatives, supporting and promoting continuous improvement
What we are looking for:
- You will be familiar with financial services digital products and journeys
- Experience in a pensions environment would assist further with the understanding of the terminology used and processes involved
- An understanding of GDS standards and accessibility.
- Can demonstrate strong communication, negotiation and influencing skills with the ability to articulate information in front of stakeholders
- Be analytical and be comfortable reviewing data to identify challenges in journeys and make customer centric decisions.
- Be able to clearly articulate issues and work with the UX, operational and IT teams on solutions for compelling journey improvement and drive the activity within the team
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.