Internal Communications Manager

Professional Know-how

Academic:

• Marketing Degree or equivalent communications qualification

Experience:

• 3 – 5 years’ experience in strategic communication

Working Relationships

Internal:

• Internal Stakeholders
• Business lines, functions
• Senior management team
• Operations

External:

• External stakeholders
• Unions
• Cape Newspapers

Primary Responsibilities

• Develop and deliver an internal communications strategy to support the SA business in achieving its strategic objectives.

• Develop and sustain excellent relationships with all key stakeholders in SA and the Divisional Communications Team.

• Provide communications support and strategic counsel to senior leaders of SA.

• Collaborate with key stakeholders to manage and contain reputational risks.

• Develop, manage and evaluate core communications channels to drive effective two-way communications and engagement, with an increased focus on digital channels.

• Build and coach a strong network of communications champions in all client areas to support localised communications and delivered in line with our style of communications (tone, branding etc.)

• Working with Operations, develop and deliver communications to colleagues in line with contractual client commitments, and best practice.

• Work closely with the divisional communications team to increase consistency of communications activity and sharing / adoption of best practice.

• Provide communications advice/suggestions to business units and stakeholders on communications and engagement initiatives and objectives.

• Tailor and deliver key Group and Divisional campaigns into SA.

• Manage communications budget

• Working with Capita Group PR, and the divisional comms team, manage local PR and social media support.

• Support in the development and maintenance of our brand, across all SA sites.

Key Result Areas

• Significant experience in developing and managing internal and external communications strategies in corporate, multi-country, multi-client, customer facing environments.

• Authority and confidence to effectively challenge and influence senior stakeholders

• Proven track record in the delivery of high-impact communications to deliver desired business outcomes.

• Crisis and incident management communications experience.

• Branding and campaign experience.

• Experience in managing external suppliers to deliver to communications / branding briefs

• Broad understanding of current and future communications, branding and engagement tools and techniques.
• Excellent verbal and written skills with the ability to write for a variety of media.

• Experience of establishing and managing traditional and digital communication channels

• Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment.

• Excellent communications planning skills.

• Degree level or equivalent communications qualification.

IMPORTANT

All interviews, assessments and background checks will continue to take place online.  It might be required of you to conduct onsite interviews and/or vetting checks. 

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role. 

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals. 

Attach your most recent CV indicative of the criteria as advertised. 

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