Technical Consultant
Job ID: 10096353
Home-Based - GBR
Permanent
Work From Home
The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the Technical Consultancy Solutions Team Leader.
You will be responsible for delivering quality technical consultancy to Capita’s housing customers. Customer interaction will form a part of the consultancy required to capture detailed requirements and deliver services in accordance with the agreed expectations or contractual obligations.
This role is a home-based role.
Job Description
Capita is Looking for a Technical Consultant - Homebased
The post holder will be expected to be a highly motivated and customer-centric individual who works well within the team and aims to reach and exceed targets and standards set by the Technical Consultancy Solutions Team Leader.
You will be responsible for delivering quality technical consultancy to Capita’s housing customers. Customer interaction will form a part of the consultancy required to capture detailed requirements and deliver services in accordance with the agreed expectations or contractual obligations.
What you will do:
- Scope the requirements for bespoke solutions such as third-party integration or customer specific web portals, produce a specification or Work Package for the work along with clear estimates and ensure that they meet the requirements for all stakeholders.
- Develop, test, implement and maintain custom solutions for customers, to allow a degree of variation in the operation of standard components of Capita’s ONEHousing, OPENHousing, OPENAccess software suite.
- Maintain a good working knowledge of Progress 4GL development environment, Progress Webspeed, Progress AppServer technology used in our browser of choice, cloud ready, ONEHousing application.
- Undertake detailed investigations of issues reported by our Housing customer base and provide workarounds and solutions in a timely manner.
- There may occasionally be requirement to work evenings and weekends for scheduled work, which is paid at overtime rates.
What we're looking for:
- Hands on experience in Web Technologies – HTML, Javascript, JSON, XSLT, XML
- Proven ability to analyse and solve problems.
- Good communication and presentation skills.
- The ability to see solutions through to completion.
- Excellent organisational skills.
- Ability to work under pressure in fast paced environment.
- Understanding of Housing management software and databases.
- Microsoft product support (Windows server, SQL server, IIS)
- The desire and aptitude to continuously learn new skills and ability to learn quickly.
About Capita One:
One Technical Services provide technical expertise to Capita One customers and to the Capita One business. The team has a primary remit to provide technical consultancy services to Capita’s Housing customer base.
What’s in it for you?
- A competitive basic salary
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
About us
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.