The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

The government has proposed many changes to the planning system in England in its White Paper ‘Planning for the future’.

You don’t have to be involved in collections to be aware that the last 18 months have affected the financial circumstances of a huge number of people.

A complaint is a chance to turn an unhappy customer into a brand ambassador as well as an opportunity to improve your services…but only if handled correctly.

Despite heavy investment into tech firms, the country has been one of the poorest performing G7 nations in the decade or so since the global financial crisis of 2008-09, when what had been a steady rise in productivity began to flatline.

As the UK starts to look for ways to boost the economy and kick-start recovery from Covid-19, could part of the answer lie in unlocking the untapped value of public sector knowledge assets?

Capita and the Local Government Chronicle hosted a webinar to bring together local government experts and discuss how to secure funding to help revitalise our high streets.

For many people, being released from prison can be a daunting prospect. According to UK charity Prison Reform Trust, a significant number of those entering the prison system suffer from mental health issues and learning disabilities, with up to 62% of offenders having a reading age of 11 or lower.

Customers may be about to become less forgiving. If complaint numbers rise, how are you going to provide a service which meets rising expectations?

The UK is on a “cautious but irreversible” route out of lockdown restrictions.