Against a backdrop of varying policy support and shifting funding commitments, the rise of empowered communities across the UK is even more notable.

Motor finance: A strong brand means loyal customers

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

The UK telecoms market remains one of the largest in Europe.

The January 2022 UK Customer Satisfaction Index (UKCSI) reveals that banks and building societies have ranked their highest for customer satisfaction in three years – and that the financial services sector is performing better than the UK’s all-sector average.

Today, technology has drastically redefined how brands deliver customer experience.

It should come as no surprise to anyone in the telecommunication industry that customer service is crucial for increasing engagement.