At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

We’re releasing our new research into the issues facing people in unmanageable debtin the midst of an economic crisis triggered by Covid-19, which is tipping many people into financial difficulty through no fault of their own.

It’s that time of year again, when retailers slash their prices for Black Friday, as eager customers seek out the best deals ahead of Christmas.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Getting through to someone who can help is causing financial services customers the most frustration, according to the latest Institute of Customer Service report.

As political leaders and civil servants react to an ever-increasing array of challenges, we consider how to make time for placemaking and digital projects.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.

Grants are an important tool for central and local government to support citizens and businesses, and improve lives, the economy and society.