Customer Service Avatars and how they help boost conversational self-service.

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

We provided an electronic document management solution for proofs of delivery (PODs) for a wholesale food service which could be accessed by authorised users at any time.

The benefits of automation for local authorities are clear: quicker, more efficient user experiences, and the ability to provide a better service using fewer resources.

We worked with the Metropolitan Police using our electronic monitoring services to track and locate people suspected of breaching their conditions of release.

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.

Chorley Council’s Revenues and Benefits team managed the 100% increase in Universal Credit (UC) by optimising the automation processes introduced with Capita.

We enabled the John Lewis Partnership to digitise and securely transfer 54,000 microfiche jackets containing some 1.2 million images.

We developed an automation solution to reduce Anglia Revenues Partnership’s yearly manual workload of 4,000 Verify Earnings and Pensions alerts.