The world is changing, faster and perhaps more fundamentally than anyone could have imagined less than 12 short months ago.

The impact of Covid left an airline with a backlog of 60,000 complaints. Our consulting and automation capabilities resulted in a saving of 200 hours per week.

ScotRail needed to find cost-saving initiatives that could be delivered in a 12-month period, and turned to Capita for help.

Helping our client to deliver their services in the most efficient and cost-effective way.

We’ve been working with a global investment company to free up valuable real estate and streamline hedge fund applications, correspondence and payments.

The Financial Services Compensation Scheme (FSCS) provides crucial protection to customers of failed financial services firms.

We’re working with The Co-operative Bank to create a better customer journey for its customers and mortgage brokers, by living by our shared values and goals and implementing a programme of change and development with customers’ needs at the core.

We’re helping a European manufacturer to transform its indirect procurement, drive operational and cost efficiencies, saving more than 7% of indirect spend so far, and to provide its employees with better operational insights and information.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We support over 8,000 apprentices to achieve their respective apprenticeship programmes every year across a broad range of subjects.