The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.

According to the World Economic Forum (WEF), 65% of children entering primary school today will end up in jobs that don’t yet exist.

Businesses today are more inventive, creative and bold than they have ever been before. They’ve had to be. We are living in a moment where there is no ‘playing it safe’ – and where doing nothing is often the worst possible option.

The Covid- 19 pandemic has us thinking differently about a lot of things. Security is high on that list.

We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.

Alan Linter, Capita’s Innovation Director, explains why agility and adaptability aren’t nice-to-haves but prerequisites for success – and are easier to achieve than you may think.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

As summer draws to a close, many of the short-term measures put in place to help UK citizens and businesses to get through the Coronavirus pandemic are also ending.

Alan Linter, Capita’s Innovation Director, explains why retailers that give consumers the gift of seamless experiences will be the ones to sparkle this unpredictable Christmas.