At first glance a grant may be viewed simply as money being given to those who deserve and need it. Yet grants are always so much more than this.

One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Digital platforms have become one of most powerful forces in global business. They support entire ecosystems, enabling rapid growth and huge profits for multiple participants.

With The Productivity Institute we looked at practical ways for the public sector to accelerate productivity with a focus on digital transformation.

The effects of the pandemic will continue to be felt by subscription-based operations – especially as we now start the build-up to Christmas.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

improve effectiveness and decision making across the criminal justice sector: investment in technology, agile working, data management and understanding the importance of investing in technology

How data analytics, tracing and remediation can assist and build strong brand reputation.

In my previous article I looked at the many types of fraud that government grant makers need to identify and take steps to prevent.