Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

The economic and employment implications of Covid-19 are likely to be felt for years to come.

Resourcing has traditionally been focused on simply filling positions – but when it comes to your complete employee lifecycle, and business bottom line, this can be decidedly short sighted.

The level of thought and care that has gone into the design of the VSim is clear (and synonymous with what I've come to expect from you guys over the last decade and a bit).

So often, this crucial aspect of HR picks up employees once they’re already some time into their work for you – but actually the starting gun for employee engagement fires during the recruitment and onboarding phase of someone’s career.

Capita is helping organisations to improve their resilience though initiatives that build capacity and agility in technology, security, customer management and people aspects.

Transparency, accessibility, and control. When supporting job seekers back into the world of work through government schemes – especially in a time as volatile as now – these three imperatives are a good place to start.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.

This year, International Women’s Day also marks roughly one year since the global emergence of the Covid-19 pandemic.