In a recent webinar our experts discussed how our bespoke solutions can empower HE and FE operational planning to deal with multiple unknowns.

To mark National Customer Service Week, Capita’s Customer Experience Design and Delivery Director, Charlie Whitworth, underlines the importance of understanding why customers are really contacting you.

According to the World Economic Forum (WEF), 65% of children entering primary school today will end up in jobs that don’t yet exist.

Businesses today are more inventive, creative and bold than they have ever been before. They’ve had to be. We are living in a moment where there is no ‘playing it safe’ – and where doing nothing is often the worst possible option.

The Covid- 19 pandemic has us thinking differently about a lot of things. Security is high on that list.

As summer draws to a close, many of the short-term measures put in place to help UK citizens and businesses to get through the Coronavirus pandemic are also ending.

The UK Government has announced its conclusions into a review of the Retail Prices Index (RPI) calculation.

‘Innovation’ has become a loaded word, one that can send a shiver down the spine of even the most forward-thinking CEO.

A few years ago, a breach that impacted several million people would have been big news. In 2019 roughly 3.5 billion people saw their personal data stolen in the top two security breaches of that year alone.

We’ve just commissioned some independent research into “Fairness in Collections” to gain a deeper insight into the issues facing people who are in debt.