The second year of the pandemic has seen more people in the UK slide further into debt and organisations need to recalibrate their response through empathetic collections.

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

Retail technology is perhaps one of the fastest growing industries coming out of the pandemic, with digitisation being one of the key aspects of this transformation.

In a recent webinar our experts discussed how our bespoke solutions can empower HE and FE operational planning to deal with multiple unknowns.

Near-unlimited access to the internet benefits young people in a number of ways. From an education perspective, it gives them access to a whole world of information, news and views at the click of a button.

Although the exact extent of its impact is yet to be seen, reports are suggesting that the Covid-19 pandemic and lockdown may have had a devastating and long-lasting impact on many of the UK’s most vulnerable children.

While safeguarding issues are sadly not new, the new guidance reflects the fact that children and young people are facing more complex problems today than they ever have before.

The UK is set to spend over £9bn this year on PFI contracts – and a total of £48bn in the next five years. This level of spending will continue until we see the first peak in contracts expiring around 2030. Expiry will see assets worth £14bn (their original capital value) transferring back to public ownership.

Find out how we’re helping to deliver practical and agile digital management solutions for GP practices