Customer loyalty is the holy grail of brand. Less than a decade ago, consumers told marketing research company IPSOS MORI that they trusted certain household brands (Heinz, John Lewis, Walmart) more than the Government.

Policing is navigating an age of complexity and continual change. To create clarity, forces are looking to partners to help them tackle their operational and organisational challenges.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

Peter Wallace, Managing Director of HR Solutions at Capita, shares his thoughts on employee engagement during the pandemic and beyond.

The people of Britain are faced today with new challenges coming from every direction

During the past year we’ve witnessed rapid transformation across the UK workforce, with at home and online working now the norm for the majority of office-based businesses.

It’s not just the clocks that are springing forward at this time of year: our analysis shows that, as of 26th March 2021, funding levels in many DB pension schemes had improved by 5-10% since the start of 2021.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

In the past year the coronavirus pandemic has permanently changed the way we live our lives. The pension sector has been affected by this rapid transformation, but rather than succumb to the negatives, these changes could pave the way towards a more positive future.

Today’s pensions industry is dominated by data, to the extent that it can sometimes be overwhelming.