Companies today are dealing with an increasing range of vulnerable customers and should remember that seemingly small changes can have a significant impact.

How data analytics, tracing and remediation can assist and build strong brand reputation.

We consider how financial providers can find success in the motor finance industry by harnessing data and becoming indispensable for connectivity in drivers’ everyday lives.

Against a backdrop of varying policy support and shifting funding commitments, the rise of empowered communities across the UK is even more notable.

Motor finance: A strong brand means loyal customers

It doesn’t seem too long ago that the introduction of interactive voice response (IVR) received a rocky reception with many customers citing that they preferred to speak to a ‘real human’.

Financial services can find success in the motor finance industry. We look at 3 actions providers must take to offer drivers flexibility and control.

We’re all now feeling the effects of ‘Covid debt’: physical, mental – and, increasingly, financial.

Online returns are the new scourge of the UK’s retail industry. Growing by 95% between 2014 and 2019 alone, the threat to sustainability is enough to warrant discussion at the next COP summit.

The UK telecoms market remains one of the largest in Europe.