Customer Service Avatars and how they help boost conversational self-service.

We’re committed to being a purpose-led, responsible business – not just in how we operate and how we deliver improving returns to our investors, but in how we serve society, and how we respect our people and the environment.

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

Very often when I look around in meetings, virtual or physical, I’m aware that I am the only one representing my gender. For a very long time, I didn’t consider this as being anything unusual as it just was the norm.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.

Our priority at Capita is to support our clients as they adapt to unprecedented circumstances, to continue keeping critical national infrastructure, businesses and public services running smoothly and to protect the well-being of our colleagues

We’re committed to being a purpose-led responsible business – in how we operate, serve society, respect our people and the environment, and deliver improving returns to our investors.