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As many of us start to return to offices and other workplaces, the hybrid approach has emerged as the most popular solution for both employees and employers.
Our previous articles have focused on the life and pensions workplace of the future, identifying new organisational structures, and working patterns that take account of the digital revolution we’re living through. Now we’ll turn our attention to the customer experience itself.
Covid-19 has forced organisations to reflect on and respond to how they engage, support and communicate with their customers.