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Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.
An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data
As the rate of change increases, large established companies must be able to innovate at pace and scale, to keep one step ahead of start-ups and large technology companies that are moving into new sectors and markets.
The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.
To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.
The pace of change we're going through right now is the slowest we’ll experience for the rest of our careers.
In our latest episode of the Incremental to Exponential podcast we explore how big companies can innovate to survive and grow.
In this monthly podcast series, we explore the changing trajectories across education, skills and employment.