One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

The Scottish Wide Area Network (SWAN) has been given a record high satisfaction score for 2021, with 98% of public sector respondents saying they are satisfied with the network compared to 94% in 2020.

Cities across the UK are looking to attract private investment. With devolution high on the agenda, the prominence of the country’s cities is rising.

'Planning for Community Resilience and Sustainable Economic Recovery webinar

Capita announces today it has been re-selected by the Health and Safety Executive (HSE) to continue to manage the Gas Safe Register.

Capita plc, in conjunction with the SWAN Innovation Forum, today announces it is proposing to roll out Internet of Things (IoT) capability across the Scottish Wide Area Network (SWAN).

New research highlights benefits of IoT and connected tech in Scottish education, and the demand for greater nationwide connectivity.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.

From sales & acquisitions, enquiries & complaint handling, to managing campaigns & retention strategies, we’re trusted by over 50 of the UK’s leading brands.

With our flexible, expert customer service teams, we're supporting clients through their busiest times of the year, with extra resourcing, thorough planning, insight and smart technology.