One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Team Fisher, the Capita-led consortium including Raytheon UK, Elbit Systems UK, Fujitsu, the University of Lincoln and several smaller British suppliers, has today assumed responsibility for engineering and maintenance support of the Vanguard-class Nuclear Ship Control Trainer (FASNUSCOT) and the Role Performance Trainer (RPT).

We’re supporting local authorities with their decarbonisation plans with experienced property specialists, data analysts and funding expertise.

Fera Science launches £1m Laboratory for Insect Bioconversion at York base

Three members of the EFRA Select Committee spent a day at National Agri-Food Innovation Campus (NAFIC) near York to see the very latest science and technology being developed by Fera Science Limited (Fera).

The Insect Biomass Conversion Task & Finish Group (IBCTFG) - led by Fera, Capita’s joint venture with Defra - is calling on the UK Government to narrow the global ‘protein gap’ by supporting insect protein production.

Capita plc today announces that it has agreed with Transport for London (TfL) to expand its current contract to include the Central London Ultra Low Emission Zone (ULEZ).

We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.