For many people, the moment of truth with an organisation is when things go wrong - for example, when they fall behind on loan repayments.

In the next episode of our podcast series on the theme of the great opportunity our focus is on data and AI, and its application in the justice system.

Matt Stagg, Director of Product and Innovation at Barrachd, part of Capita, discusses how data gives us the ‘information advantage’.

We're helping our client to identify – and resolve – 'hidden' issues that are affecting their customers.