By focusing on seamlessly connecting the customer journey, we consider how the consumer electronics sector can succeed in the face of rising expectations.

The theme for this year’s National Apprenticeship Week is ‘Build the Future’ and is designed to encourage everyone to consider how apprenticeships help individuals to build the skills and knowledge required for a rewarding career.

News, research, reports and thought leadership articles looking to the future of utilities

Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.

Water providers can go a long way to ensuring that we are all using our precious resource more responsibly.

Our report concludes that, by focusing on seamlessly connecting the customer journey, the consumer electronics sector can succeed in the face of rising expectations.

No organisation operates in a vacuum. Rather, its interdependencies are many and manifest.

If any of us were in any doubt about the importance of giving back to the people and communities around us, the Covid-19 pandemic has certainly brought it home.

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.

Energy prices are driving up the cost of heating water, the increased media attention regarding pollution and leaks is raising awareness, and weather extremes mean that both droughts and floods are commonplace.