Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

There’s a huge wealth of customer data contained within social media interactions. Our experts help to sort through this feedback to find genuine valuable insights.

Capita has been selected by the Department for Education’s Standards and Testing Agency (STA) to manage the administration, processing and support for all primary school national curriculum assessment (NCA) tests in England.

Capita's SIMS education software has been selected by City Montessori School (CMS) to enhance its information management capability.

Capita has been awarded a new contract to deliver a programme for culture change and promote flexible working practices in English schools.

Capita Customer Management has been selected as a partner by the Financial Services Compensation Scheme (FSCS) to consolidate all its claims handling services, following a competitive tender.

Financial summary

Synaptic Software, the insurance and financial solutions provider, has announced that its full suite of tools have been integrated into Intelliflo’s iO Store, which is available to all firms using its Intelligent Office (iO) software.

Capita Managed IT Solutions has launched a QuadBlogging project with Northern Ireland primary schools, designed to encourage young people to improve their communication skills and increase collaboration between schools.

Library software experts Micro Librarian Systems (MLS) and award-winning librarian Adam Lancaster, have created a unique online tool to help provide schools with a clear picture of what motivates young readers.