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Hearing that we had achieved 98% overall satisfaction was probably the first time in my professional career where I have had an emotional response.
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.
Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.