One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Viridian, Ireland’s leading energy company, has awarded a two year ICT contract extension to Capita Managed IT Solutions.

Capita plc (‘Capita’) today announces it has secured a five-year agreement to deliver front-line customer support services for ScottishPower customers across the UK.

Updata, part of Capita plc, has agreed a new contract to provide WAN connectivity via the Kent Public Service Network (KPSN), in a contract worth around £850,000 over three years.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

Meet some of the amazing, dedicated SWAN customer service team trusted to deliver essential connectivity right across the Scottish public sector

Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.

Capita has been awarded a place on a four-year NHS framework which aims to support the Government’s Personalised Health and Care 2020 strategy.

Capita Document & information services today announces it has partnered with HP to offer customers a broader range of end-to end managed print solutions.