One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance

Capita plc announces the half Year results for 2022

Our solution is a quick, cost-effective, and sustainable way to print, post and email customer communications from any location, through the touch of a button.

The Royal Institute of British Architects (RIBA) has announced that the Blackburn Bus Station has been shortlisted for the prestigious RIBA North West award.

Capita Employee Benefits was named ‘Corporate Adviser Firm of the Year’ and also won the ‘Best Use of Technology by a Corporate Adviser’ at this year’s ceremony.

Capita plc (Capita) continues to perform well, with further revenue growth and a stronger balance
sheet.

Developments around Open Banking bring exciting opportunities for the industry and consumers, but we must ensure they drive a step change in the customer experience, not just a technology change, writes Pete O’Connor, Managing Director of Capita Mortgage Software Solutions.

Capita’s work with Transport for London (TfL) to deliver the first publicly available 2G, 3G and 4G mobile service on the London Underground will launch to customers on Tuesday 17 March.

Financial summary