One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

Your customers are talking. They’re talking about what makes them happy and what makes them unhappy. Which of these applies to your organisation? With so much being said on social media every day across so many channels, separating the meaningful sounds from all the noise can seems impossible. But social listening makes it possible.

Rapid technological changes, automation and artificial intelligence are offering us opportunities to not only improve our quality of life but also our purpose.

The metaverse could be a revolutionary development for media, telecoms and technology organisations who are looking for the retail and customer experience platform of the future.

Declining household income is accelerating churn, and as inflationary pressures hit consumers’ budgets, how can telecoms, media and technology providers keep their customers and attract more?

Cities across the UK are looking to attract private investment. With devolution high on the agenda, the prominence of the country’s cities is rising.

'Planning for Community Resilience and Sustainable Economic Recovery webinar

When BBC TV Licensing had to communicate with over four million new customers we helped them to process incoming mail and payments in a scalable environment.

Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses.

At last week’s UK National Contact Centre Awards ceremony, there was success for two of Capita businesses.