It’s been a few months since the long awaited Williams-Shapps Plan for Rail was published, with some early signs of reform already being introduced, such as the recent launch of new flexible tickets for commuters.

We look at public sector digital transformation projects delivered during the pandemic such as the UK Health and Security Agency (UKHSA) Test and Trace programme.

Find out how we helped the Anglia Revenues Partnership to streamline the process for Universal Credit claimants to access Council Tax support.

At a recent roundtable in partnership with Wired, Doug Brown, Head of Data, Cyber and AI Guild and Chief Data Scientist of Capita Consulting, was joined by Lisa Talia Moretti, a digital sociologist at the Ministry of Justice; Reid Darby, innovation lead at Golden Valley Development in Cheltenham; Carly Kind, Director at the Ada Lovelace Institute and Tavi Kotka, an engineer/entrepreneur and former Chief Information Officer for the Estonian government to discuss data, identity and the digital citizen.

In a world of non-stop innovation, where it feels like there are apps to serve every purpose and new technologies are emerging onto the market at breakneck speeds, perhaps it’s time to take a step back and ask ourselves: how can we be sure that the technology we’re making is truly benefiting society and, just as importantly, can be accessed by everybody?

Advanced predictive analytics have been successfully integrated across a wide range of sectors in recent years, particularly those with an academic focus such as science, technology, medicine and engineering.

Andrew Conroy, Property Director at Capita, explains how local authorities can structure property development partnerships to make sure that residents and local businesses are projects’ major beneficiaries

In the first of two articles on a once-in-a-lifetime opportunity to radically rethink how we deliver services to citizens, we examine the impact of the Covid-19 pandemic on councils.

Amid the latest challenges, the public sector has to field urgent and emergency calls in order to look after citizens in their time of need.

Our data driven insights are helping local authorities understand and predict behaviour to drive improvements to citizen experience and service delivery.