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The motor finance and leasing market is moving towards a ‘finance first’ approach, determining affordability ahead of purchase.
Pete Budge, Managing Director of the Capita Scaling Partner Team, considers how the UK’s bold pension fund pledge is shaping investment.
The motor finance journey is evolving at pace, adapting to rising expectations of customer experience and digital innovation, as well as shifting attitudes towards ownership.
Our article considers how the travel and leisure sector must focus on customer centricity to head towards a prosperous future.
Our report looks at customer experience in travel and leisure and concludes businesses need to focus on customer centricity to recover and move into a prosperous future.