Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

The UK water utilities industry is under greater stress than at any other time in its history. Chris Cartwright, Head of Critical Infrastructure at Capita Consulting, discusses the role of data in water conservation.

News, research, reports and thought leadership articles looking to the future of utilities

As a market leader in debt management, we are witnessing first-hand the devastating financial impact Covid-19 is having on the personal finances of so many people.

Can debt really be considered good? And do we need more of it? At Tortoise Media’s recent ‘The Future of Money’ event I was invited to consider this alongside finance coach and author of Black Girl Finance, Selina Flavius, and the co-author of Angrynomics, Eric Lonergan.

Our partnership with Severn Trent has given their customers a better experience and aided with debt collection.

Since 2013, the Data Communications Company (DCC), one of our subsidiaries within the Capita group, has been licensed by the UK government to build and manage the central network for smart metering across Britain.

Take a look at our resources for local authorities and transport providers on how to use funding, infrastructure, technology and automation for greener living.

Know your customers better to help reduce their carbon footprint

We look at how you can set your business apart from competitors as you navigate the future of customer experience management services in 2024.