Customers may be about to become less forgiving. If complaint numbers rise, how are you going to provide a service which meets rising expectations?

Treating customers with empathy has been an increasingly important area of focus within the customer experience industry.

While technology offers many opportunities to deliver a more proactive and efficient customer experience, it’s the human interactions between brands and their customers that often make the difference.

A popular online brokerage prided itself on building a customer experience that made trading stocks as easy as swiping right or left to purchase a book online.

There have been enormous advances in the scale and availability of data, which is essential for machine learning.

Automation will transform most jobs in the insurance sector over the next decade.

We’re providing police forces with modern, compliant information management solutions to improve efficiency and data management, and increase operational performance.

Our automation solutions range from task mining and process re-engineering to unattended robotic process automation, and include advanced AI-enabled automation.

The Institute of Customer Services has published their bi-annual survey and there was a particular figure that stood out. 14.6% of customers have experienced a problem.

Automation can be the key enabler within public sector digital transformation to simplify and streamline service delivery and create better outcomes.