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Automation
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We're helping our clients achieve better customer experience through our range of automation technologies.

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We’re helping our clients work smarter, improve operational performance and enhance customer experience by introducing software robots to undertake high-volume, repetitive processes.

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We're helping public sector organisations to shift customer interactions to an online channel – transforming customer responsiveness and experience.

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The majority of UK businesses fear becoming ‘irrelevant’ within the next five years through failing to make a successful transition to an automated workplace.

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Our team of digital customer management experts is helping local authorities shift customer interaction to more cost-effective, self-serve channels.

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We help local authorities deliver end-to-end digital services that transform citizen experience and save resources both in customer service and the back office.

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We're helping the UK Government to transform public sector services, deliver better experiences for citizens and make a positive impact on society.

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We're providing services and software solutions that improve outcomes and save money, so councils can focus on what matters in their communities.

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Capita has secured a two-year extension to its contract to deliver Personal Independence Payment (PIP) assessments for the Department for Work and Pensions (DWP).

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Capita has entered a partnership with UiPath, the world’s leading Robotic Process Automation (RPA) software provider. UiPath will support Capita as it strengthens its digital capabilities.

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