Capita announces today it has signed a new contract with Her Majesty’s Revenue and Customs (HMRC) to provide voice analytics and quality management services for HMRC to use in its contact centres.

Capita plc has secured a five-year contract worth £788,000 to deliver an integrated communication control system to North Wales Fire and Rescue Service (NWFRS), to support its transition to the new Emergency Services Network (ESN).

Runnymede Borough Council has selected Capita One’s Digital Enterprise platform following a competitive process. The customer relationship management system and online customer portal will integrate with the Council’s back office systems.

Capita has signed a contract to modernise and support improvement to the operational effectiveness of the Ministry of Defence’s fire and rescue service.

Capita's report examines the importance of collections services given the current socioeconomic landscape and provides considerations in navigating it.

Capita’s white paper explores how focusing on empathy, kindness and sincerity will equip organisations to help their most vulnerable customers.

Mark Record, Strategic Account Leader for financial services at Capita, sets out a roadmap to success for the sector in a post-Coronavirus world.

Capita Fire and Rescue has taken on delivery of fire and rescue services at four new sites through its Defence Fire and Rescue Project (DFRP) contract with the Ministry of Defence (MoD), in the latest in a series of key contract milestones.

Surrey and West Sussex are the two latest fire and rescue services planning to go live with Capita’s 999eye live video-streaming and location-finding service.

Capita’s Fire Service College has launched its new Aviation Firefighter Programme in a significant investment in the College’s offering to civil aviation training.