Why should we care about productivity in the public sector? Of course, productivity can raise efficiency, lower prices and make it possible to do more with less.

As digitisation and complex business problems continue to change the landscape of organisations, shared services providers need to find new ways to stay relevant and deliver what their clients and service users need, raising the bar with the creation of brilliant service experiences

During 2021, the Capita Institute is asking senior decision-makers critical questions relating to the state of their organisations as we emerge from the pandemic.

The ever-enduring search for new ways to increase productivity is challenging, but it’s crucial for freeing up human and financial resources so that organisations can focus on and succeed at what they do, as well as to grow.

When the Coronavirus pandemic began in March 2020, local authority public protection officers, who usually deal with issues such as food safety, trading standards and public hygiene complaints, were suddenly overwhelmed by a surge of demand for their services.

Colin Parnell, Senior Actuarial Consultant at Capita, sets out a roadmap to success for trustees looking for an insurer to buy out their pension scheme.

Local government departments continue to make yearly cuts, while also facing increasing pressure on minimum standards, particularly in areas like planning – often cited as a barrier to growth.

When the coronavirus pandemic hit, councils were forced to bring their workforce and services online overnight. Is this an opportunity to reimagine the public sector?

The business writer Jack Stack once said that a successful business depends on people having visibility of what’s going on and feeling involved.

When the anti-avoidance tax legislative reform – IR35 - rolls out to the private sector in April, employers of many contractors could be in a very difficult position.