Ofcom has announced that it is urging telecoms firms to do more to support their customers through the cost-of-living crisis.

The travel and hospitality sector needs to maximise the impact of the customer experience, with the target of achieving hyper-personalisation.

The UK social housing sector is under pressure to meet an increasingly important decarbonisation agenda to reduce the carbon emissions of homes.

Police officers can support victims better when they‘re able to access vital information, including historical case history, at the scene of an incident.

The UK Government has initiated new telecoms security regulations, reflecting that the threat of cybercrime is as strong now as it has ever been.

Needing to balance customer experience and colleague experience brings with it the concept of prioritising a 'total experience’, which can benefit both groups as well the organisation as a whole.

The current economic pressures along with a decreasing feature gap could mean that consumers are ready to embrace a subscription model for electronic goods.

Apprenticeship programmes use the latest technology and educational techniques to help learners succeed within some of the biggest organisations in the UK.

In times of peace and conflict, the Royal Navy helps to stabilise the seas and keep maritime trade flowing, while acting as a guardian and a diplomat on the global stage.

Today’s consumers are experiencing a renewed appreciation of the value of retail, as well as the importance that shopping brings to their quality of life.