'Planning for Community Resilience and Sustainable Economic Recovery webinar

Capita's recent vulnerability session led by our guest speakers and market analysts explores how we can better support the expanding dimensions of customer vulnerability.

An inspirational and illuminating podcast series exploring topics related to customer experience (CX) transformation, such as organisational culture and people, the journey to digital, and data

In this session, we brought together a panel of experts from across UK local authorities and Capita’s revenues and benefits services to discuss the current situation what local authorities are facing concerning revenue collections and what may need to change immediately and in the next few years to ensure collection levels and revenue income stays at constant or improved levels.

In this session, which initially took place at the MJ Future Forum North on 18 March 2021, we look at a range of possibilities and analyse the practical steps local authorities can take to get to shape their future place.

An organisation’s sense of purpose is critical, not only to its strategy but also to its culture.

As the pace of change speeds up, the top predictor of success is your ability to innovate as fast as the changes in customer behavior and technology, and faster than your competitors.

The office has changed, and it’s unlikely to return to the way it was before Covid-19 struck.

We’re living in an age of unprecedented disruption for business and individuals. But this is potentially a great opportunity to view work and life after the pandemic as a new frontier.

To mark today’s International Day of Persons with Disabilities (IDPD), Andy Start spoke to Damian Riley, to discuss the importance of disability inclusivity.