One of the things that caught my eye in the Institute of Customer Services UK’s (UKSCI) most recent report on customer satisfaction was the suggestion that a growing number of customers are prepared to pay more for improved service.

It may only be 2022, but in this decade the world is already proving to be a very different place to the decade before.

Over the past five years apprenticeships have been transformed into a high-quality skills programme for learners and employers ensuring accessibility for all.

Capita Pension Solutions Limited, part of Capita plc, has appointed Andrew Darfoor as Non-Executive Chairman following the departure of Babloo Ramamurthy, non-executive director (NED) and Chairman.

Keeping teams motivated and productive in a disparate, more virtual working environment can be difficult. It requires great leaders who know how to boost morale and create a feeling of togetherness, no matter where their teams are based. When there’s a confident leader at the helm, teams can be more productive, happy, and conflict-free.

Capita Pension Solutions and Intellica have extended their existing partnership to include data analysis for the forthcoming pensions dashboard. This follows the successful delivery of their market-leading data analysis solutions for pension schemes.

Capita plc (Capita) first half in line with expectations and on track for the full year Trading performance

Capita Pension Solutions Limited, part of Capita plc’s Experience division, has appointed former UK Pensions Minister Baroness Ros Altmann as non-executive director.

Capita plc announces the half Year results for 2022

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