As declared by Dr Dominique Hes in 2017, there is quite simply “no sustainability without community engagement”. The topic of how organisations bring their staff and customers ’with them’ on cultural and transformative journeys is never far away.

In any given year, and setting aside the extra Covid-19-based demands of 2020, the UK Government disburses over £100bn in grants and funded schemes.

We’re helping the Department for Work and Pensions (DWP) deal with a huge surge in calls to its Universal Credit helpline from vulnerable citizens during the Coronavirus pandemic.